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FAQ

Xpert Professional awards points for purchasing Xpert Professional products. Points are awarded at the discretion of Xpert Professional and are recalculated on an bi-annual basis, all pointsolder than 6 months are automatically delated and cannot be refreshed after 6 months and 1 day has passed from their allocated date, all points must be used within the 6 months of their allocation only. These points can be used as payment, or partial payment of course fees for certain courses at the Accademia or satellite academies, points are not transferable to a monetary value or used as credit off your account. Points cannot be used as payment for refundable or non-refundable deposits.

If you wish to substitute participants you can do so, without penalty, so long as you do so more than 10 days before the course start date. Simply do this by cancelling the student you wish to remove from the course and rebooking your new student.

  1. Go to MyCourses.
  2. Locate the desired course and click “View details”.
  3. Locate the order containing the student you wish to remove.
  4. Click the ‘Cancel Students” button on that order.
  5. Click the “Cancel Student” next to the students’ name and confirm
  6.  Once the student has been cancelled you can proceed to rebook your new student by clicking on “View Course Page”

Refundable and non-refundable deposits are forfeited if the student does not show up on the day or cancels after the 10-day cancellation limit has expired (link to cancellation policy).

Refundable deposits are applied to look and learn or theory-based classes. You can expect to see your deposit refunded within 7 days of course completion.

Non-refundable deposits are applied to courses that require the use of additional materials such as mannequin heads, or for in-demand guest artists.

Exceptions to these rules may arise from time to time but this will be stated clearly on the website.

If applicable to course type, you will receive a certificate upon completion of the course.

There will be a €20.00 charge to re-issue a replacement certificate. Please contact us (add link) to arrange a replacement certificate. We must be able to verify completion of the course. This process may take up to 10 days. Please note that we only retain records for up to three years.

Parking is restricted on a number of course locations. There is NO PARKING at the Accademia location in Kilmainham or Flair Hair and Beauty in Cork. You can check if parking is available at the location where you have booked your course by clicking here. We hold absolutely no responsibility for any delays or issues you may experience regarding parking at any of our training locations.

Clamping is in operation in the area around Accademia, Dublin to please ensure you park in a designated/authorised parking space or words to that effect