Policy

Please note that all bookings and cancellations of bookings are subject to the policy below.

Booking

All applicable deposits/and or payments are due immediately upon booking of Xpert Professional courses via our online booking system at www.accademia.ie.

Cancellations

Cancellations must be processed through your online account; ten (10) business days prior to the date of the course, allowing us time to fill vacancies that become available.

All cancellations will be acknowledged with a reply confirmation of the cancellation, with applicable deposits/points being credited back to your Accademia.ie account.

*Regrettably, if such cancellation is not received by the Academy; applicable deposits/points will not be refunded.

Xpert Professional Points

Xpert Professional points will be automatically deducted from your Accademia account at the time of booking.

Refund Of Deposit

If your cancellation meets the Academy cancellation policy, the refund of your deposit (if refundable,) will also be processed at this time. The refund will go back onto the credit/debit card account that was used at the time of booking. Please allow up to ten working days for this refund to be processed.

Completion Certificates

If applicable to course type, you will receive a certificate upon completion of the course.

There will be a €20.00 charge to re-issue a replacement certificate. Please contact us (add link) to arrange a replacement certificate. We must be able to verify completion of the course. This process may take up to 10 days. Please note that we only retain records for up to three years.